In April 1961, John F. Kennedy had a really unpleasant – but enlightening – experience. The invasion of Cuba by a force of exiles from that unhappy island, which had been hatched and supported by the government of the United States, met disaster at a place called the Bay of Pigs. The event was a…

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I was in a meeting the other day with Jackie Reed, the super-sharp CEO of TS Restaurants (Duke’s Waikiki, Jake’s Del Mar, et al) and she pointed out the trap hidden within the apparent safety of checklists. “When people rely on checklists,” she observed, “they can have a tendency to stop thinking…as if completing the…

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